Products & Solutions

Ask Genie – Your AI-Powered SOP Assistant

At Fervour Technologies, we revolutionize the way teams access their Standard Operating Procedures (SOPs). Our AI-powered platform transforms complex documents into a smart, interactive Q&A system, ensuring quick and precise answers for your team. Designed for banks, financial institutions, and enterprises, Ask Genie enhances compliance, efficiency, and decision-making.

Who Will Benefit from Ask Genie?
Ask Genie is designed for: 

• Banks, Insurance Companies, NBFCs, Microfinance Institutions, Small Payment Banks, and Cooperative Banks. 

• Organizations with high-volume processes requiring instant access to process guidelines.
The Challenge:

Regulatory authorities provide broad guidelines, and banks draft their policies accordingly. Employees often struggle to find the correct process, leading to inefficiencies. Referring to lengthy process manuals or seeking help from seniors takes time and impacts customer service. New employees, unfamiliar with policies, also face challenges in adapting to different guidelines.

The Solution:
  • SOP-Based Q&A System: We convert your SOPs into a structured Q&A format for easy access. 

  • AI-Powered Answers: When SOPs lack a response, AI fetches data from trusted sources like RBI circulars. 

  • Multi-Format Support: Get answers via text, video, or audio clips for better comprehension. 

  • Smart Tagging: Enables intuitive and quick search using probable phrases. 

  • Related Forms and Formats: Employees can access and print necessary documents instantly.

Example Queries Employees May Have:

  • What is the process when receiving a notice from the police?

  • How do you handle a banking ombudsman complaint?

  • What is the procedure for lost locker keys?

  • What documents are required from a deceased customer's successors?

  • How do you stop payment on a cheque in the system?
Benefits:
  • Banks & Financial Institutions: Stay compliant with real-time access to regulatory guidelines.

  • Enterprises: Reduce operational delays with quick SOP reference.

  • Customer Support: Empower support teams with accurate and instant responses.
Process:
1

Expertly Crafted Q&A for Precision and Relevance

  • Unlike fully automated systems, Ask Genie’s bite-sized Q&A format is meticulously developed by industry-leading subject matter experts (SMEs). These professionals bring invaluable real-world experience and deep expertise to the table, ensuring that every question and answer is both accurate and relevant. 

    Our SMEs work directly with your standard operating procedures (SOPs) to create tailored Q&A content that is easy to understand, highly applicable, and aligned with your business processes. This human touch guarantees that your team receives the best knowledge distilled into clear, actionable insights.
2

User Access

  • Employees can instantly retrieve answers using keywords.
3

AI Assistance

  • If a question isn’t covered, our AI fetches reliable information.
Technology & Customization:
Ask Genie is built on open-source technologies with suitable program extensions. More than just a tech platform, we offer a fully customized solution tailored to your organization’s needs.
Contact & Demo Request:

For additional information, reach out to us at product@fervourtechnologies.com. 

Ready to streamline your SOP management? Contact us today for a free demo!